Frequently Asked Questions
What is the return policy?
Here is a more professional, premium version formulated in a more legal way , perfectly suited for an online store FAQ: Our store accepts returns within 14 calendar days of receiving the order.
Items must be returned strictly in their original condition , unused, complete and in their original packaging.
After receiving and inspecting the product, we will proceed with the refund or exchange , subject to conformity, within 3 to 5 working days .
Unless the error is ours or the product is defective, the return costs remain the responsibility of the customer .
All return requests must be made in advance to our customer service department , who will inform you of the procedure to follow.
Are some purchases final?
Certain product categories may be considered final and not eligible for return , in accordance with applicable business practices and rules.
Specifically excluded from the right of withdrawal are:
- Custom-made or made-to-order items.
- Products sealed for hygiene or health protection reasons , when the seal has been broken after delivery.
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Consumable products or products that are likely to deteriorate quickly.
For these purchases, no refund or exchange will be granted, except in the case of a proven defect attributable to the seller.
When will I receive my order?
Orders are processed within an average of 24 to 48 working hours after payment confirmation.
Once dispatched, your order is delivered within an estimated 5 to 12 business days , depending on your address and the selected carrier.
You will receive a shipping confirmation email , including a tracking number to check the delivery progress in real time.
These timeframes are provided for guidance purposes only and may vary in exceptional circumstances or circumstances beyond our control.
Where are your products manufactured?
Our products are manufactured in production facilities located in Germany and the United States , renowned for their strict quality and safety standards.
Each item is subject to rigorous controls throughout the manufacturing process to ensure a consistent level of excellence.
We collaborate exclusively with certified partners, respecting the most demanding international standards.
What are the shipping costs?
Shipping of our products is offered at no extra cost .
The preparation, processing and delivery of your order are entirely handled by our store, which guarantees you delivery at €0 , with no minimum purchase and no hidden fees.
This free service applies to all our destinations served and remains valid for any order placed on our website.